Frequently asked questions
Q: WHERE IS FIELD DAY MADE?
A: Our entire line is made in CA. We design, cut, sew and finish all our garments in Oakland CA & Nevada city CA.
Q: HOW OFTEN DO YOU SHIP?
A: We ship out of our Nevada City showroom 2-3 times a week on Mondays, Wednesdays and Fridays. We use post consumer recycled packaging and do not include hang tags as our mission is to minimize waist and maximize joy.
Q:HOW MUCH IS SHIPPING?
A: We offer free ground shipping on all U.S. orders over $100. Shipping rates vary based on weight and delivery destination, and is chosen by the customer at checkout.
Q: WHY CAN'T I RETUN SALE ITEMS?
A: We offer sale garments at or below our cost to make. We can not accept returns or exchanges as we would be incurring a loss and go negative on a garment after the time it takes for our team to do a refund and restock the garment. Sale garments are often marked down due to seasonal changes or having just 1 or 2 sizes left in stock and we clear them out at a hefty discount to make room for new designs.
Q: IS THE OAKLAND SHOP STILL OPEN?
A: Yes! it is, it's under new ownership and now called Witness and continues to carry Field Day's entire collection.
Q: WHERE IS THE SHOWROOM AND WHEN IS IT OPEN?
A: Our showroom is in beautiful downtown Nevada City, home of the Yuba river. We are open Friday-Sunday from noon-6pm or by appointment.
Q: WHAT IS DEADSTOCK?
A: Deadstock fabrics are fabrics that were overproduced and sold off to closeout warehouses. We go to LA a few times a year and hunt through these wear houses to find the most amazing natural and vintage fabrics available. This makes our garment selections more unique and you probable wont find them anywhere else.
Q: WHAT ARE YOUR RETURN POLICIES?
A: We allow returns of non sale garments from 14 days after you receive the garment. Returns must be postmarked by the 14th day to receive a refund to the original payment method.
Exchanges and store credit is allowed for up to 30 days after the garment was received.
We provide a prepaid return shipping label for free for exchanges and store credit and returns wanting a refund we deduct the shipping cost from the refund.
Q: HOW DO I RETURN OR EXCHANGE MY ORDER?
A: Click HERE to begin the return or exchange process.
For more information about returns and exchanges, check out our Policies page
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept Visa, Mastercard, Discover, American Express, and Paypal. We also offer AfterPay.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A:Once your order has been placed, please allow 2-3 business days for your order to be processed. You will receive a confirmation email when your order ships with a tracking number. Please allow 48-72 hours for tracking to update. Please contact us if you need quicker shipping as we can sometimes accommodate this for customers with a deadline.
Q: HOW DO I BECOME A FIELD DAY MODEL?
A: We are always looking for new faces to showoff our line. We work with folks in all body sizes and gender expressions. Please contact us if you are comfortable in front of the camera and want to make photo magic. Please include your height, bust and high waist measurements & social medial handles. We offer paid compensation in cash and or shop credit.
Q:WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
A: Reach out and one of our Field Day babes will help you out. Issues with your order must be brought to our attention within 14 days of receiving your order.
*Please note once your order has left our facility we are not responsible if it is lost, stolen or damaged in transit.
Q:DO YOU SELL GIFT CARDS?
A:YES! Our Gift Cards do not expire and can be used in-store or online, which makes them the perfect gift for anyone. Gift cards are sent via email to the email provided at checkout. YOU CAN FIND OUR GIFT CARDS HERE
Q: CAN I COMBINE DISCOUNTS?
A: We love a good bargain as much as the next gal, but discount codes cannot be combined. Only one code per order.
Q: HOW DO I CANCEL OR CHANGE MY ORDER?
A: Contact us here and one of our Field Day Gals will help you out.
*Please note that once your order has left our facility we are unable to make any changes to your order.
Q: DO YOU OFFER PRICE ADJUSTMENTS?
A: Yes, we gladly honor a one-time price adjustment on full-priced merchandise within 24 hours of your purchase. Items not purchased at full price are NOT eligible for price adjustments.
HAVE A BURNING QUESTION WE DIDN'T AWNSER HERE?
Feel free to reach out to us and we will get back to you ASAP :)